Thanks every client and asks for a Google review
Configured around your approved workflow, with a human handoff when needed.
Reviews and Referrals
Ruby
Turns happy clients into great reviews and referrals.
QUICK ANSWER
What does Ruby do?
Ruby asks happy customers for reviews and referrals at the right moment after each job, and routes unhappy feedback privately to your team. As part of the Close stage, Ruby works 24/7 inside BOLT, follows your approved rules, and hands the conversation to your team whenever a person is needed.
Meet Ruby
Meet Ruby
Happy customers rarely leave reviews without a nudge. Ruby sends a timely, friendly invite, so your reviews grow every week.
The leak Ruby fixes
A happy customer finishes the job and leaves. Without a timely invitation, the review and referral never happen.
A typical day
A day with Ruby
10:00 AM
Sends review invites for yesterday's jobs.
12:40 PM
Routes a lukewarm reply to the owner.
3:20 PM
Thanks a customer for a new review.
5:00 PM
Sends a referral ask to a repeat customer.
Sample conversation
How Ruby sounds
Ruby
Sample conversationRuby
Thanks for choosing us, Jamie. How did we do today?
Jamie
Great!
Ruby
So glad. Would you share that in a quick Google review?
Capabilities
What Ruby handles
Sends unhappy feedback to you before it becomes a bad review
Configured around your approved workflow, with a human handoff when needed.
Asks happy clients for referrals
Configured around your approved workflow, with a human handoff when needed.
Connects feedback with the completed service
Configured around your approved workflow, with a human handoff when needed.
Keeps the next follow-up attached to the customer record
Configured around your approved workflow, with a human handoff when needed.
Setup
Getting Ruby started
01
Your review profile links
02
Timing after each job
03
Referral offer, if any
That is all we need from you. Our team builds the rest.
Guardrails
Clear limits, every time
- Never offers rewards for reviews
- Routes negative feedback to your team
- Respects opt-outs
Handoffs
The next step is already connected.
Connected workflow
Another handoff
Another handoff
Good questions
What do owners ask about Ruby?
Google and the other profiles you choose.
She drafts replies for your approval.
On the timing you set.
Put Ruby to work in your business.
Book a free 30-minute demo. We will map your lead flow and show you the fix.