Answers website chat, Messenger, and Instagram DMs around the clock
Configured around your approved workflow, with a human handoff when needed.
Chat and DM Concierge
Maggie
Your best front desk person, living in your website and your DMs.
QUICK ANSWER
What does Maggie do?
Maggie answers website chat, Facebook, Instagram, and Google messages in seconds, answers common questions, collects contact details, and books appointments or hands the lead to your team. As part of the Capture stage, Maggie works 24/7 inside BOLT, follows your approved rules, and hands the conversation to your team whenever a person is needed.
Meet Maggie
Meet Maggie
Maggie lives on your website and in your DMs. She greets visitors, answers the questions your team hears every day, and turns browsers into booked appointments while they still have your site open.
The leak Maggie fixes
The person on your website has a question now. A contact form that gets answered tomorrow can lose the conversation.
A typical day
A day with Maggie
6:30 AM
Answers a service question in Instagram DMs and books a consult.
10:05 AM
Captures a website visitor's details before they leave.
2:20 PM
Answers service-area questions on Google Business messages.
11:12 PM
Books a Saturday estimate from website chat.
Sample conversation
How Maggie sounds
Maggie
Sample conversationVisitor
Do you service Round Rock?
Maggie
We do. What can we help with?
Visitor
Gutter cleaning.
Maggie
Great. Can I grab your name and number so I can book a time that works?
Capabilities
What Maggie handles
Turns post comments into private conversations
Configured around your approved workflow, with a human handoff when needed.
Books inside the chat and hands off to a human when needed
Configured around your approved workflow, with a human handoff when needed.
Keeps conversation history together in BOLT
Configured around your approved workflow, with a human handoff when needed.
Collects contact details for the next teammate
Configured around your approved workflow, with a human handoff when needed.
Setup
Getting Maggie started
01
Your FAQ and service list
02
Access to your website chat and social inboxes
03
Your booking calendar and handoff contacts
That is all we need from you. Our team builds the rest.
Guardrails
Clear limits, every time
- Answers only from your approved info
- Never quotes final prices unless you approve ranges
- Hands complex or upset conversations to your team
Handoffs
The next step is already connected.
Client results
See the system at work.
Client results · Agencies and B2B
Marketing Agency
Anonymous client story
The challenge
New inquiries and the same questions kept pulling account managers away from billable work.
The fix
Bailey handles missed calls, Maggie answers on the website and proposal pages, and Nora runs a 14-day follow-up.
Account managers get back to clients, without leaving new inquiries waiting.
36%
more qualified inbound leads
78%
of routine questions handled by AI
12+ hours
saved per week
Good questions
What do owners ask about Maggie?
Website chat, Facebook, Instagram, and Google Business messages.
Yes, straight onto your calendar.
Yes, every conversation stays on the contact record.
Put Maggie to work in your business.
Book a free 30-minute demo. We will map your lead flow and show you the fix.